SERVICE AUTOMATION AGENCY

Retain More Clients
with Automation

Develop and boost service management by automating, integrating and using AI

CUSTOMER AUTOMATION SERVICES

Transform Service Delivery

We enhance the effectiveness of your service delivery processes to reduce costs, improve client satisfaction, meet SLAs, and ultimately retain more customers.

Streamlining Tickets

Automation streamlines routine operations such as generating tickets, inputting data, and dispatching follow-up communications.

Reduce Errors

Automation of data entry and other manual tasks significantly reduces the likelihood of human error and saves time and effort.

Increased Scalability

Automation allows service departments to manage a greater volume of customer interactions without increasing staff numbers.

Cost Efficiency

By bolstering efficiency and reducing the reliance on manual processes, automation enables service delivery departments to operate more economically.

Response Time

Automated service workflows ensure quick responses to customer inquiries, facilitating swift assignment to the appropriate team or agent.

Internal Communication

Automation streamlines internal communication by automatically alerting relevant team members to updates, escalations, and customer feedback.

Insights Driven by Data

Immediate access to real-time data and reporting provides client service managers with the data to make informed decisions.

Client Communication

Automation ensures consistent responses to customer queries to scale service operations while maintaining service quality

SERVICE TECH STACK

Consulting across the most popular apps like:

Why Work with Us?

Tailored Solutions

We have experience across a range of the most popular business apps in the world. 

Service Delivery Experts

We offer personalised services based on industry best practices, tailored to your company's specific needs.

Digital Savvy

With years of experience in CRM, ERP, and digital marketing, we excel at automating popular applications.

Hourly Rate

Our services are offered at a fixed rate of £90 per hour plus VAT, with no long-term contracts required.

A "few" Examples of Our Service Automation Consultancy

INCREASE PRODUCTIVITY

Automated Ticketing

Increase productivity and service efficiency by automating how customer enquiries are captured, classified, and managed. By connecting your support tools, CRM, and communication channels, every request is logged, prioritised, and routed without manual intervention. Our approach:

  • Integrate Support Systems: Automatically connect your helpdesk, CRM, email, and web forms to create tickets for every customer enquiry.

  • Ensure Complete Ticket Capture: Logs all enquiries from email, social media, and website channels into a single, centralised ticketing system.

  • Automate Ticket Prioritisation: Categorises and prioritises tickets based on predefined rules, ensuring fast assignment to the right team.

  • Improve Service Performance: Reduces response times, increases operational efficiency, and ensures no customer issue is missed.

HAPPIER CUSTOMERS

Customer Feedback Collection

Create happier customers by systematically capturing, analysing, and acting on feedback at every stage of the customer journey. By automating feedback collection and syncing insights directly into your CRM, you gain clear visibility into customer sentiment and service performance. Our approach:

  • Integrate Feedback Tools: Seamlessly connect survey platforms such as SurveyMonkey or Typeform with your CRM and reporting tools.

  • Delivers Real-Time Insights: Automatically updates survey responses within the CRM for immediate analysis and informed decision-making.

  • Automate Survey Triggers: Deploy surveys at key moments, including post-purchase, project completion, and service interactions.

  • Drives Continuous Improvement:
    Use automated follow-ups after support resolutions to identify gaps, improve service quality, and enhance customer satisfaction.

IMPROVE EFFICIENCY

Streamlined Client Onboarding

Improve efficiency and reduce onboarding time by automating how new clients are welcomed, set up, and guided through their first interactions with your business. A structured, automated onboarding process ensures consistency, clarity, and a strong first impression. Our approach:

  • Automate Client Engagement: Delivers welcome emails, guides, and checklists automatically to ensure clients have everything they need from day one.

  • Personalise the Onboarding Journey: Tailors onboarding steps based on client details, creating a more relevant and efficient experience.

  • Accelerate Account Setup: Automate client account creation, meeting scheduling, and initial system access to remove manual delays.

  • Establish Delivery Foundations: Sets up project management tools, tasks, and milestones automatically to support smooth, ongoing service delivery.

IMPROVE CUSTOMER LIFECYCLE

CRM Integrations & Updates

Improve departmental collaboration by keeping your CRM continuously updated with real-time customer activity across all service channels. By automating CRM integrations and data updates, every team works from a single, accurate source of truth. Our approach:

  • Automates CRM Updates: Instantly syncs customer interactions such as purchases, support tickets, and feedback into the CRM.

  • Creates a Unified Customer View: Provides sales and support teams with a complete, up-to-date history of each customer’s activity and preferences..

  • Improves Data Accuracy: Eliminates manual data entry and reduces inconsistencies by keeping records automatically aligned across systems.

  • Enhances Team Collaboration: Enables more informed, personalised communication and higher-quality service delivery across departments.

IMPROVE SERVICE DELIVERY

FREE CONSULTATION

Are you wondering if your company's service delivery could be better? Is the support department struggling to meet its service level agreement or facing a higher churn rate than expected? 

Take the opportunity now for a complimentary, no-obligation consultation. 

Business Transformation

Collaborate with a trusted automation, integration and AI partner that provides a personalised service tailored to align with your company's objectives, both in the short and long term.

We can help you:

  • Identify friction within current service delivery processes.

  • Map out improvements in order to streamline, automate and improve overall efficiency

  • Gain a greater understanding of your customers

  • Get ahead of the competition